Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent gear needs.
Do you offer a warranty on high-performance gear?
Yes, all Sideways products come with a 1-year manufacturer warranty covering defects in materials and workmanship to ensure you stay in the game.
Can I return an item if it doesn't fit correctly?
Absolutely. We offer a 30-day hassle-free return policy. Items must be in original, unused condition with tags attached to qualify for a full refund.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible financing options like Klarna and Afterpay.
Do you provide team or bulk discounts?
Yes, we offer specialized pricing for sports teams and clubs. Please contact our sales department through the 'Bulk Orders' page for a custom quote.